Terms and conditions

Cancellation Policy

If you cancel with more than 48 hours notice, there will be no charge.

Cancellations with more than 24 hours notice but less than 48 hours will accrue a 50% charge.

If you cancel with less than 24 hours notice, there will be a full charge for the session. 

Clinical Risk

Remote Therapy Sessions:

The majority of our therapy sessions will be conducted remotely.

Remote sessions are effective for ongoing treatment and are convenient for many of our clients.

Limitations of Remote Therapy:

While we conduct risk assessments as part of our therapy, remote sessions may not be suitable for individuals experiencing acute crises.

If you are in immediate need of assistance, please contact your General Practitioner (GP) or reach out to emergency support services such as Breathing Space, SHOUT, or The Samaritans, who are equipped to provide urgent help.

Breathing Space

SHOUT

The Samaritans

Face-to-Face Assessments:

Certain assessments may require face-to-face interaction to ensure accuracy and effectiveness.

These will be arranged on a case-by-case basis, following all necessary health guidelines to ensure the safety of both our clients and staff.

Travel costs and mileage are not included in the assessment cost if home visit(s) are required. Costs will be confirmed prior to booking.

Privacy Policy

At NeuroSense, we are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information through our website and mobile app (collectively, "Services").

Information Collection and Use

When you use our Services, we may ask you to provide personal information that can be used to contact or identify you. Personal information may include, but is not limited to, your name, email address, postal address, phone number, and any other details you choose to provide. We collect this information to provide and improve our Services, and we will not collect additional categories of personal data without notifying you.

Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Your Rights

You have the right to access, correct, update or request deletion of your personal information. You can also object to processing your data, request the restriction of processing or request portability of your data. If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time.